Well if you are Asian then an 8 in the title means good fortune. If you are European it matters not a jot. It seems that the Asian market is targeted as there are six different Asian language platforms. Most of which the countries concerned have banned online gambling, but there you go.
So let’s get down to the nitty gritty of this 138.com review. The brand is owned and run by Fesuge Ltd out of the Isle of Man. They hold a remote gambling license from both the Isle of Man and the UK Gambling Commission. They use IBAS for dispute resolution and they came into play last year with a rather large issue. We will talk about that in short while.
First impressions of this site are really good. You land on it and it fells more alive than most bookies sites. It’s still clean and uncluttered but it has a much more dynamic feel. The graphics are subtle but they really pop. 138.com is a nice place to be. You have banners moving at the top of the page but they don’t distract. The betting slip is easy to use there is nothing complicated about the site at all.
138.com markets itself as a global brand and as such has sports from around the world featured. You can place a bet on a race at Cheltenham, an Aussie rules football match, a chess match in Slovenia and a surfing competition in California. You could run the craziest Yankee you want. You can even place a bet on a Bandy match. The typical markets available for football games are in the hundreds while not as many as some there are more than enough to satisfy.
As the site is concentrating on the Asian market there are a lot of Asian Handicaps offered at good prices. 138.com live in-play is one of the best features of the site. The interface works well and while of course there are some glitches with prices generally you get what you wanted. The markets that are still offered when matches are half way through is a very good selection. The action is nonstop, the Asian gambling frenzy attitude is well catered for here.
A stats page on a bookies site is nothing new but it is by no means universal so when there is one available it is a good thing. Any serious sports bettor will appreciated a stats page you can call up any number of facts and base you strategy accordingly. There is a great range of sports covered in the stats page. It works as a mini site pop up so you may have to disable any blockers on your browser.
The 138.com mobile app is another big thumbs up. Far too many bookies are relying on their browser site to hold up on any mobile device. Well here’s a simple fact an app will always work better. Don’t get me wrong some mobile browser sites work very well. A lot don’t. The 138.com app is very good. The site is just as dynamic and sharp as the desktop version. Available in Android and iOS if you are into the site it I well worth having.
As we mentioned earlier IBAS was called into play not that long ago. In fact it was the 2016 Cheltenham Festival that was the big elephant in the room. If you don’t already know this was a big problem for TGP Europe and Fesuge Ltd part of the same group of companies. The issue was over the festival bonus offered. Ha the thorn in most sides! Bonuses cause more complaints than any other issue.
This time TGP and Fesuge closed over 5000 accounts for bonus abuse. Yep that old chestnut. IBAS was flooded with complaints over 800 customers were pretty miffed! The UK Gambling Commission got involved and things got a bit heated. 138.com claimed the duplicate account clause. But to cut a long story short it was sorted. The Gambling Commission stated that the terms and conditions needed to be clearer and 138.com sorted their act out. They claim to have overhauled there terms and conditions at a significant loss to them. They have also reimbursed all customers.
This is a prime example of how the system does work. Complaints were made and things got sorted. So when it comes to a 138.com bonus read the terms and conditions. They offer lot of bonuses they have made the terms clearer. And to be fair to them every sports book and casino have the same policy when it comes to duplicate accounts and bonuses. So although this is a bit of a stain on their reputation. They got a slap on the wrist from the UK Gambling Commission. It does prove that complaints are listened to and things get fixed. 138.com made a mistake and fixed it. If you don’t want any issues like this don’t take the bonuses.
138.com are a pretty good sports book. The website is great the range of sports offered is good and the markets available up there with some very big names. The hiccup with bonuses should really be taken with a pinch of salt. Most people want something for nothing and are upset when they don’t get it. Bonuses are marketing tools people. That said terms should be clear and 138.com got slapped. There are no issues when it come to the important things like payouts. There are plenty of options to bank with all of the usual methods available to UK punters.
The bottom line is that 138.com cooperated with the Commission and admitted there terms where ambiguous and unclear. It seems that 138.com may have been victims of their own success and couldn’t process the mount of new accounts and identify the duplicates before the issue arose. Be aware people if you have more than one account they could be the from the same group.